Incidence Turbulence Index (ITI)
Event Breakdown by Product (selected range)
Customer Esc.
BU Esc.
Status Page
Chat Messages
IM Opened
IM Closed
Event Velocity (events per hour)
Customer Escalations
BU Escalations
Status Page
Chat Activity
IM Opened
IM Closed
Activity Heat Map (product x time)
Turbulence Trend (selected range)
Debug Drilldown (selected range)
Unmapped Chat Drilldown (30d)